Terms & Conditions

General Sale Conditions

This document contains the General Terms & Conditions of Use of the website www.fabbricainnovativa.store which offers applications for the digitization of the company through an integrated management system.

Art. 1 - General provisions

  •  By navigating in this area, the user accesses Fabbrica Innovativa website via the url: www.fabbricainnovativa.store. Browsing and submitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.

  • These General Terms & Conditions of Sales and Use apply to the supply of services with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree Legislative Decree No. 21/14 and Legislative Decree 70/03) by

    Company Plus Innovation Srl
    Headquarters: Via Enrico Pappacena 22 70124 Bari
    VAT number: 07827440723
    Registered in the REA, number BA-584570


  • The user is required, before accessing the services provided by the site, to read these General Terms & Conditions of Sales and Use which are understood to be generally and unequivocally accepted at the time of purchase.

  • The user is invited to download and print a copy of the purchase form and of these General Terms & Conditions of Sales and Use, the terms of which Fabbrica Innovativa reserves the right to modify unilaterally and without notice.

  • It is possible to use the site and therefore access the services provided by it and to purchase these in the following languages: English.

Art. 2 - Object

  •  These General Terms & Conditions of Sales and Use govern the offer, forwarding and acceptance of purchase orders for services on Fabbrica Innovativa and do not govern the supply of services or the sale of products by parties other than seller who are present on the same site through links, banners or other hyperlinks.

  • Before forwarding orders and purchasing products and services from different subjects, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

  • To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relative instructions.

  • It contains the reference to the General Terms & Conditions of Sales and Use, information on each service purchased, the means of payment that can be used, the conditions for exercising the right of withdrawal.

  • Before concluding the contract, you will be asked to confirm that you have read the General Terms & Conditions of Sales and Use including the information on the right of withdrawal and the processing of personal data.

  • The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.

  • The user will be obliged to pay the price from the moment the online order forwarding procedure is completed. This will be done by clicking on the "Pay now" button at the end of the wizard.

  • Once the contract is concluded, the seller takes charge of the order for its fulfilment.

Art. 4 - Registered users

  • When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.

  • Once registered, the user will receive a confirmation email in the email provided by him. Confirmation must be communicated within 48 hours at the latest. After this period, in the absence of confirmation, Fabbrica Innovativa will be released from any commitment towards the user.

  • The confirmation will in any case exonerate Fabbrica Innovativa from any responsibility regarding the data provided by the user. The user undertakes to promptly inform Fabbrica Innovativa of any variation of data at any time.

  • If the user communicates inaccurate or incomplete data or even if there is a dispute by the interested parties regarding the payments made, Fabbrica Innovativa will have the right not to activate or suspend the service until the relative shortcomings have been rectified.

  • At the moment of activating a new user profile, Fabbrica Innovativa will assign the same username and password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identification: all the procedures completed through this access will be attributed to and will have binding effect on the user.

  • The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 - Methods of payment and prices

  • The price of the services will be that indicated from time to time on the site, except where there is an evident error.

  • In the event of an error, Fabbrica Innovativa will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, Fabbrica Innovativa will not be obliged to supply what was sold at the lower price incorrectly indicated.

  • The site prices do not include VAT. Prices may vary at any time. The changes do not affect orders for which order confirmation has already been sent.

  • Once the desired services have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. Order details may be changed before payment.


  • Payment can be made by: Bank Transfer

Article 6 - Delivery

  • The services provided by the web page will be delivered to the customer in 30 days and in any case no later than 30 days after the purchase made on the site.

  • The services will be available online or sent to the email address that the customer provided at the time of purchase.

  • If the delivery cannot take place for reasons not attributable to either party, the user will be fully reimbursed for the payment.

Art. 7 - Transfer of risk

  • The risks related to the products will pass to the purchaser from the moment of delivery. The ownership of the products is considered acquired upon receipt of full payment of all amounts due in relation to the same, including shipping costs, or at the time of delivery, if this occurs at a later time.

Art. 8 - Warranty and commercial compliance

  • If the purchaser has entered into the contract as a consumer, (i.e. any natural person who acts on the site for purposes unrelated items to any business or professional activity carried out), has guaranteed validity on condition that the defect occurs within 24 months from the date of products delivery. The buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter, filling in the form correctly.

  • In the event of non-compliance, the user who entered the contract as a consumer will have the right to obtain the restoration of conformity of the products free of charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in relation to the disputed goods and the consequent refund of the price.

  • In the event of non-compliance, the user who entered the contract as a consumer will have the right to obtain the restoration of conformity of the products free of charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in relation to the disputed goods and the consequent refund of the price.

  • All return costs for defective products will be borne by the seller.

Article 9 - Withdrawal

  • In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

  • In case of multiple purchases within a single order and separately delivered, the 30-day period starts from the date of receipt of the last product.

  • The user who intends to exercise the right of withdrawal from the purchase can send an email to recesso@fabbricainnovativa.store, indicating the order number and username.

  • The purchaser must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the model withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, which is not mandatory.

  • As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.

  • The right of withdrawal will not apply if the services and products of Fabbrica Innovativa are included in the categories of art. 59 of Legislative Decree 206/2005.

  • The site will refund using the same payment method chosen by the buyer during the purchase. In case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, must provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.

Privacy Policy
Art. 10 - Data processing

  •  By using the site, the user authorizes the processing of his personal data. This information is also valid for the purposes of article 13 of EU Regulation no. 2016/679, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data.

  • The data controller is Forgest Srl.

  • The data processor, appointed by the owner, is Fabio Filice f.filice@forgest.eu.

  • Data will be processed at Via Enrico Pappacena 22.

  • Data are processed electronically, using IT tools and supports to ensure the security and confidentiality. Stored information is protected from unauthorized access.

  • We proceed to the processing of the data provided by users in relation to purchase orders, payments (which may contain name, address, contact details), IP address, all other data communicated and Fabbrica Innovativa products.

  • The purpose of using data is the execution of the purchase order and payments. The communication of them to third party suppliers of payment and shipping services as well as informative nature contacts regarding the activities and services of the site, commercial offers from affiliated companies and commercial partners.

  • The provision of data and the consent to the processing for the purposes referred to in the contract or the fulfilment of the order and the relative payment is necessary for the conclusion itself as well as for the execution of the agreement therefore the refusal to provide such data or to lend the consent to the relative treatment results in the impossibility for the user to purchase the products and services offered.

  • The provision of data and consent to processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to give consent to the Related items processing may result in the impossibility for the user to receive such additional services.

  • The user has the right to have data, correct or integrate them, cancel, transform them into anonymous forms or block data processed in violation of the law including those which need not be kept in relation to purposes for which the data were collected or subsequently processed, the attestation that the operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case where this fulfilment proves impossible or involves the use of means manifestly disproportionate to the protected right.

  •  The user has the right to object, wholly or partially, to the processing of personal data for legitimate reasons. Even if pertinent to the purposes of collection, processing, sending advertising or sales material or carrying out market research or commercial communication.

  • The user can also revoke the consent to the processing of personal data previously given to Fabbrica Innovativa at any time.
  • All rights provided for by EU Regulation 2016/679 can be exercised by the user by writing to the following email: info@fabbricainnovativa.store

  • The user will be invited to choose his own language and will be offered the possibility of saving a preferred language. In this way the user authorizes the so-called “identification codes cookies” (i.e. small files sent from your internet server and recordable on the user's computer hard drive).

  • The hard disk collects information about the user's language preference and stores the site pages visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the user's browser type.

Art. 11 - Safeguard clause

  •  If one of the clauses of these General Terms & Conditions of Sales and Use is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in them.

Article 12 – Contacts

  • Any request can be sent by email to info@fabbricainnovativa.store, by telephone to: 080 918 8414, and by post to: Via Enrico Pappacena, 22

Art. 13 - Applicable law and competent court

  • General Terms & Conditions of Sales and Use are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Terms & Conditions of Sales and Use are subject exclusively to Italian law.

  • Any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian jurisdictional authority. If the user qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions were drawn up on 05/31/2023.